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Citizens' involvement and the representation of passenger interests in public transport

All authors:
Martin Schiefelbusch
Host organisation:
Other
Publication year: 2005
Published in:
Transport Reviews Vol. 25, No. 3, 261–282
Research theme: Mobility and Access, Policy and Planning, Public Transport
Keywords:
Public transport, transport policy, civic engagement, citizens’ participation, transport planning, passenger rights, consumer protection, advisory boards, service guarantees, customer charters, marketing
Type:
Research article
Summary:

Unlike many other industries, public transport is dominated by monopoly conditions and a strong political influence on the service provided. The traditional position of its users has been weak also where private enterprise plays a greater role. The paper analyses the users’ role in this sector and proposes to allocate their interests to the political, planning, provision and customer service levels. Suggestions for user representation and involvement are discussed. Experience to date suggests that competition “for the market” encourages also a better provision for the passengers’ needs, although the political influence is likely to remain strong also in future.

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