Servicegarantien im ÖPNV. Analyse der bisherigen Angebote auf dem deutschen Verkehrsmarkt und Potenziale der Optimierung

Author(s): Neugebauer, Nancy
All authors:
Nancy Neugebauer
Host organisation:
Country: Germany
Publication year: 2007
Published in:
Der Nahvehrkehr 6/2007. Alb-Fachverlag, Düsseldorf
Research theme: Mobility and Access, Public Transport
Public transport, transport policy, civic engagement, citizens’ participation, transport planning, passenger rights, consumer protection, advisory boards, service guarantees, customer charters, marketing
Research article

Service guarantees in public transport

As competition in public transport market increases and as there are political discussions about a better passenger protection in case of malfunction, more and more transport providers offer service guarantees. The article presents the results of a survey of existing concepts as well as experiences gained by transport operators in Germany.

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