Servicegarantien im ÖPNV. Analyse der bisherigen Angebote auf dem deutschen Verkehrsmarkt und Potenziale der Optimierung

Author(s): Neugebauer, Nancy
All authors:
Nancy Neugebauer
Host organisation:
Other
Country: Germany
Publication year: 2007
Published in:
Der Nahvehrkehr 6/2007. Alb-Fachverlag, Düsseldorf
Research theme: Mobility and Access, Public Transport
Keywords:
Public transport, transport policy, civic engagement, citizens’ participation, transport planning, passenger rights, consumer protection, advisory boards, service guarantees, customer charters, marketing
Type:
Research article
Summary:

Service guarantees in public transport

As competition in public transport market increases and as there are political discussions about a better passenger protection in case of malfunction, more and more transport providers offer service guarantees. The article presents the results of a survey of existing concepts as well as experiences gained by transport operators in Germany.

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