Öffentlicher Verkehr: "Beförderungsfälle" melden sich zu Wort

All authors:
Martin Schiefelbusch
Host organisation:
Publication year: 2005
Published in:
Forschungsjournal Neue Soziale Bewegungen 4/05
Research theme: Policy and Planning, Public Transport
Public transport, transport policy, civic engagement, citizens’ participation, transport planning, passenger rights, consumer protection, advisory boards, service guarantees, customer charters, marketing
Research article

Unlike many other industries, the customers of public transport in most cases have no choice of supplier. This also counts even if the benefits are created by private companies. Instead, monopolies and a strong political influence are dominating the design of the offer. Therefore, appropriate structures are required to enable customers to bring their wishes to express and represent their interests effectively in all phases of planning and service development. The project "BUSREP" performed by the nexus Institute therefore examines the strategies were applied to the perception of passenger interests so far and what measures are needed to achieve effective advocacy.

The article presents the essential functions of the job in front of consumers in this area and gives an overview of the project and upcoming publications. One focus of the presentation of the research journal is the different types of engagement in a free, partially organized and institutionalized setting.

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