BUSREP - Strategies for better user representation in public transport
All authors:
Dienel, H-L.
Publication year: 2010
Published in:
VREF, Smaller Project 2005-2, 2004-28, 2002-05
Research theme: Management and Control, Policy and Planning, Public Transport
citizens involvement, representation, public transport planning, policy, production, practice
Final Report
Public transport services are an essential part of the quality of life for many people, both directly as a means to move around and as a tool for achieving environmental quality objectives in particular in dense urban areas. Better consideration of user interests can also contribute to the evolution of new products and services through a better awareness of their genuine needs. The work is of topical relevance due to the debate on "passenger rights" in Europe (consumer protection in transport, in particular in case of delays and service disruptions). Since about 2002, EU policy initiatives (as well as demands in some Member States) have sought to improve the passengers' position, first in air transport, followed by railways and (in the future) bus/coach and maritime services. The project is one of the first to consider these issues from an international comparative perspective. Furthermore, it goes beyond a debate of the legal situation by taking a comprehensive look at the passengers' interests in the different stages of the planning process (political/strategic decision level, service planning, implementation and customer care).
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